Building a Real-Time Digital Ordering & Messaging-Based CX Platform for Atlacarte
We partnered with Atlacarte to build a messaging-first ordering ecosystem that redefines hospitality by enabling social ordering, remote collaboration, and fully integrated guest services across one unified platform.
About
Atlacarte is revolutionizing hospitality technology through a digital-first approach that blends customer experience and operational efficiency. Traditional takeaway and web-shop systems overlook the human connection central to hospitality. To preserve that bond in digital environments, Atlacarte built an all-in-one messaging-based ordering and engagement solution. This platform empowers venues to manage room service, events, bar and table orders, concierge, and more—while guests enjoy an intuitive, chat-based interface that allows them to order together and stay connected. As proud Oracle partners, Atlacarte integrates seamlessly with Simphony POS, ensuring smooth enterprise and SMB adoption.
Objectives
- Develop a real-time messaging-based ordering platform that enhances customer experience and guest engagement.
- Enable guests to place individual or group (social) orders through chat interfaces, reducing friction in multi-person settings.
- Allow staff to manage orders and customer interactions remotely, including collaboration with in-house teams.
- Integrate the solution with third-party systems like Oracle Simphony for seamless enterprise compatibility.
- Ensure the platform is cloud-native, scalable, and adaptable to varied hospitality workflows, branding, and services.
Solution
We built a cloud-based, white-label ready platform that unifies digital ordering, communication, and staff collaboration into a single powerful system. The messaging-first design enables guests to order food, book services, or chat with staff in real time—individually or as a group. Staff can respond remotely or let smart bots handle basic requests through AI automation. The system includes modules for room service, event ordering, bar/table service, and more—customizable per venue. A smart dashboard and VM Timeline ensure efficient operations, while integrations with Oracle Simphony and other systems ensure enterprise-grade compatibility. With this platform, Atlacarte is enabling a new standard in hospitality technology.